By / 21st March, 2014 / News / 26 Comments

Now that wasn’t so bad!

A huge thank you to everyone who has given us feedback on last night’s show. We’re still taking stock and haven’t had the chance to send any individual replies yet.

Please visit our Facebook page to join in the conversation about the show: or post a comment below.

If you missed it, fear not – it is available on Demand5 here:


  • paul cheeseman March 28, 2014 at 2:00 pm

    Great show last night – It must have been extremely difficult to accept shortcomings but you both showed great dignity in accepting the advice provided. You also displayed great unity as a couple and as business holders
    It was great to see you were prepared to change ( as many will not )
    You deserve any success this brings and as a former inhabitant of West Sussex I would stay at your hotel if ever flying from Gatwick again all day long !!
    I’me sure the show will do wonders for the business
    good luck to you both


  • Mrs J Elvy March 28, 2014 at 4:50 pm

    Wow….Ann and Andy….no worries regarding last nights programme…don’t know why you were!!!
    It’s the first time I have seen Alex so positive about a hotel.
    I soooo look forward to seeing you and the new updates on 31st May and of course sampling what looked like a wonderful evening meal.
    My only concern now is that you will be so busy, I’ll have a problem booking!!!
    Take care both of you.


  • Peter Spears March 28, 2014 at 6:28 pm

    Avid viewer of “The Hotel Inspector” series. Greatly enjoyed the Waterhall programme. Unlike most other hotel/guest house proprietors, you immediately came over as very nice people and felt that the profitability issues would be resolved. With all your land, I felt that you could offer holiday car parking. There was no mention on TV about this. Glad that you now offer it. I live in West Wales, but if I have need to fly from Gatwick, you will be my first point of contact. Peter Spears


    • Waterhall Country Hotel March 29, 2014 at 8:37 pm

      It didn’t get much coverage on the show but yes, we do indeed offer holiday parking. We also have a meet and greet service.

      Thank you very much for taking the time to comment.



  • Steve connor March 28, 2014 at 9:17 pm

    My partner & I love hotel inspector & watch every week,we have just watched your hotel on last nights show. What an amazing place you have
    (& so close to us we are in horsham!) with Sooo much potential, when we saw the barn you have we were both coming up with so many things you could use it for,weddings, Xmas parties,corporate events,wedding fares (my partner makes wedding cakes!!!!!)the list goes on & on!!! Your rooms look amazing & that home made pie you served up Alex looked gorgouse,we may have to pop in one time to sample your fare!!! Do you offer holiday parking? We truly hope it works for you & your family.
    Steve & Chris


    • Waterhall Country Hotel March 29, 2014 at 8:33 pm

      Hi Steve and Chris,

      Yes we do. Currently we’re charging £20.00 for the first 8 days and £37.50 for 15 days. Parking is on-site but we also offer the convenience of a meet and greet service.

      You are very welcome any time.



  • Alan March 28, 2014 at 9:51 pm

    Just watched the show. Hotel looks great. Will give you a try next time we fly out of Gatwick. Can I have a go at the clay pigeon shooting?


  • joe March 28, 2014 at 10:58 pm

    loved ur honesty and endeavour hope to stay with u soon !


  • Robert gibbs March 29, 2014 at 7:35 am

    you need to well because you care very good show if we need a hotel for gatwick we choose your hotel


  • Joe Ellis March 29, 2014 at 9:12 pm

    What a great episode of a The Hotel Inspector.

    The best hotel I have seen on the programme and nice owners too. I’ll sure bring the wife to stay sometime soon.

    Good luck and keep up the good work!

    Kind regards



  • Jean Darling March 29, 2014 at 9:40 pm

    Great show best hotel in the series, I would love to come and stay, lovely people, Andy is a great character, I hope the programme lifts there business, they deserve for it to work, good Luck for a great future.


  • kay March 30, 2014 at 8:00 pm

    just watched the hotel inspector at yr hotel this is the best hotel featured on the show since my partner & I have watched the show. we would stay at yr hotel the next time we come down yr way.


  • Chris March 30, 2014 at 8:16 pm

    Living in Guernsey I use Gatwick often, and will definitely use this hotel, looks fantastic and ideal for me connecting through Gatwick.
    Really enjoyed the show, and I really hope you do well.. you all deserve to.

    Chris (Guernsey)


  • Arzu Woodruff March 31, 2014 at 12:43 am

    Your hotel looks beautiful . I wish you all the best in your business.


  • Cathy Neill March 31, 2014 at 7:43 am

    Well done. At last hotel owners who realise they have a problem and are willing to listen to and take advice from someone who knows. Not everyone is a business guru and sometimes we all need a push in the right direction. You deserve every success. Of course your hotel should not be seen as simply a stop over for those using Gatwick Airport – you have so much more to offer. My husband and I will certainly be booking in when the opportunity arises. Good luck to you both.


  • Savanna Harrington-Wiltshire March 31, 2014 at 8:04 am

    Hi Ann & Andy,

    I watched the Hotel Inspector the other night and am still thinking about you two! Such an amazing house, land, character and warmth that you have for each other, your children and your business.
    I wish you the very best for a bright and positive future.

    I shall certainly be hinting to my other half regarding your outdoor events and staying a night or 2!!

    Best wishes,


  • John April 1, 2014 at 11:45 am

    You obviously have a great offering here! Next time we need a Gatwick hotel, you’ll be #1 on the list.


  • Kay April 1, 2014 at 8:13 pm

    Just watched the Hotel inspector, and I could not believe how cheap the rooms were. I would pay double for one of the rooms . They are gorgeous.
    Well done and good luck.
    Kay L


  • Katie Rusell April 2, 2014 at 11:49 am

    Have just watched the show and thought it the best hotel so far.
    One of the newly decorated rooms has a tartan throw and cushions on the bed, which I fell in love
    with – can you tell me where I can purchase them please as my son is moving house and has been looking for tartan everywhere. When I am in your neck of the woods another time will definitely book at your hotel.

    Look forward to hearing from you soon,
    Kind regards
    Katie Russell


    • Waterhall Country Hotel April 2, 2014 at 7:29 pm

      Not sure on this one. Alex brought in a design team and they took care it all. I’ll make some enquiries and see if anyone knows where they came from.


  • David April 2, 2014 at 7:52 pm

    Great to see a husband and wife operation taking on the big corporates and winning. Next time we are going abroad we will book in with you the night before. Well done!!!


  • Karen Lloyd April 2, 2014 at 10:06 pm

    Just watched Hotel Inspector best show we’ve seen. Husband and I will definitely try to book a stay when we go to Spain.
    Another thing you could do in the barn is craft weekends.
    Good luck for the future, you all deserve it.


  • vanessa April 2, 2014 at 10:11 pm

    I always watch the hotel inspector and was very pleased to see such a lovelly couple take changes and criticism so enthusiastically and gracefully.This quality alone endears you both to a regular flurry of guests! Not to mention the cleanliness and high standard the hotel had prior to its inspection.What a great skilled humble family.Our family now knows the perfect place to stay when using gatwick….we just need to find the perfect holiday!


  • Mark April 4, 2014 at 7:35 pm


    Loved your episode of the hotel inspector, one of the best.

    An odd query though, the waistcoat your son was wearing in it, where is it from? Would love it as a uniform for my bar staff!!

    Many thanks,



  • Geoff Myers April 8, 2014 at 11:52 am

    I watched the Hotel inspector show last night, Not often Alex is so positive! I wish you all the very best and have added you to my address book next time I need to fly from Gatwick I know where I am going to try and stay and park.


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